SPARE PARTS for Vintage Big Twin Harleys

Policy Updates

Ordering Info

For your convenience, we offer several ways of ordering and paying for your order. The different options are listed below. Please note that since we are selling limited production items from a multitude of vendors around the world, it can sometimes take 2 or 3 weeks extra for some specialty items to arrive at our warehouse. We will email you about any item that may be overally long to supply.

Ordering

Ordering online

All our products are listed and updated regularily on this website. To order any item just press the "ADD TO CART" button. When you have finish shopping press the "CHECKOUT" button to complete the purchase. You can then enter your information, including your desired method of payment, during the check out process.

You can also email your order to aaok@hotmail.com. If you email your order to us, include our part numbers & description of the products that you wish to order and your payment information.

Ordering by telephone

This service is not currently available.

Ordering by mail:

Mail in Orders should include the part numbers & description of the products that you wish to order and your payment information.

Our mailing address for orders (and returns):

AAOK
180 N Main - Unit 1228
Saint George, UT 84771
USA

Payment options

PayPal:  When ordering online we offer the link for you to pay by PayPal.

Credit Cards: We also accept the 4 major Credit Cards: Visa, Master Card, Discover & American Express thru our PayPal system. Just follow the prompts.

Check or money order by mail

You may also send us your payment by mail. Valid methods of payment by mail are: money
orders, cashiers checks or personal checks. For your own safety, please do not send cash. 
When paying with a personal check, your order may be delayed for a week or so for the 
check to clear.

Shipping

Shipping price

Our shipping rates can be found here. Our online shopping cart automatically calculates the shipping price for you. Shipping rates are subject to change depending on heavy or oversize items. 

Shipping method

Orders are normally shipped by ground shipping. Lightweight orders are usually shipped with the U.S. Postal Service "Priorty Mail". Heavier orders are shipped with FedEx, UPS or Airborne Express.

Damaged shipments

We will carefully package our products. If the shipment shows external damage, contact the shipper and follow their instructions. We will assist if needed.

Express Services

All Major Express Services' available at their cost to us!

General Company Terms

We normally can ship orders from our warehouse (or drop ship direct from some of our vendors) same or next day of receipt. However, we only accept orders with the buyers understanding of an unspecified delivery time and the buyers waiver of an exact delivery date. Please note that some of the items we carry are supplied to us from various hobbyist manufactures and are very limited production and only made in small quantities as time and materials permits. Subsequently we do not have all parts in stock at any one time. Please plan your repair and rebuild projects by giving us enough time to gather and ship your parts. If you prefer - partial shipments can be shipped until we get the complete order filled.

We will advise you on any long backordered item as soon as possible and will refund or exchange immediately upon your request or hold your order pending receipt of goods - your choice.

Prices and product descriptions are always subject to change without notice on our site. We do absorb unexpected price increases as best we can. No warranties express or implied other than original manufactures guarantees. We do not accept responsibility for the accuracy of the information contained in any publication we distribute. You enter into a commercial contract when we accept your order. The Uniform Commercial Code governs on all transactions. Shipping prices are also subject to change.

All Sales Are Final!

No Unauthorized Exchanges Or Returns!

Returns

If shipment mistake is our fault or other adjustment is warranted, a Return Authorization Number (RAN) from our Customer Service department is required prior to the return of goods for exchange or adjustments. Also please include a copy of your invoice when returning any item for adjustment. Returns are to be sent with shipping prepaid to our Post Office address, or warehouse address supplied with the RAN.

Returns sent C.O.D. and/or without Return Authorization Number marked on the outside of the parcel will be refused or discarded. Returns will be adjusted with an exchange, credit, or refund and may be subject to a restocking fee!

Customer Service

For questions, status of orders, problem solving, will calls, etc. - email us at  aaok@hotmail.com

Pricing

All prices are subject to change without notice.

Privacy Information

The security of your personal information is very important to us. We DO NOT sell, rent or trade your personal information to anyone under any circumstances. We value your trust highly, and will work to protect the privacy of any personal information you provide to us.

E-Mail Policy

Because spam we may have missed (or had filtered) your email to us. If we have not responded to your email within 48 hours please resend your request.

Disclaimer

We are not a H-D factory authorized business.